Please use this identifier to cite or link to this item: http://repositorio.inesctec.pt/handle/123456789/3099
Title: UNIFIED COMMUNICATIONS: DIFFERENT APPROACHES FOR DIFFERENT TYPES OF ENTERPRISES
Authors: José Magalhães Cruz
José Manuel Oliveira
Fernando Luís Almeida
Issue Date: 2009
Abstract: Unified communications (UC) have the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. However, Large Enterprises (LE) and Small & Medium Enterprises (SMEs) have a diverse perspective look of UC and different needs. In this paper we will analyze the reasons that motivate the business leaders to introduce unified communications and we will study with detail the large enterprises and SMEs approach for the implementation of a unified communications solution.
URI: http://repositorio.inesctec.pt/handle/123456789/3099
metadata.dc.type: conferenceObject
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Appears in Collections:CTM - Articles in International Conferences

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