Please use this identifier to cite or link to this item: http://repositorio.inesctec.pt/handle/123456789/6883
Title: Some aspects concerning a generic service process model building
Authors: Borangiu,T
Oltean,VE
Dragoicea,M
João Falcão Cunha
Iacob,I
Issue Date: 2014
Abstract: In the context of globalization of contemporary service economies there is an increasing need for interoperability, standardization and submission of service processes to common norms and regulations. This stimulates the research effort in elaboration of generic, unified approaches in service processes design. Service Science emerged in the past decade as an interdisciplinary specialization of systems theory, but there is still lack of consensus on its theoretical foundations. Starting from the comparative analysis of some relevant generic service models reported in the literature, the paper raises some specific questions regarding the research effort in this area and, based on a Service Science worldview of a service system and on the generic phases of a business process, deduces a generic model of a service process lifecycle, including part of the ISPAR states. Finally, a simple example from the educational service sector is discussed. © Springer International Publishing Switzerland 2014.
URI: http://repositorio.inesctec.pt/handle/123456789/6883
http://dx.doi.org/10.1007/978-3-319-04810-9
metadata.dc.type: conferenceObject
Publication
Appears in Collections:CEGI - Articles in International Conferences

Files in This Item:
File Description SizeFormat 
P-009-PG7.pdf
  Restricted Access
302.45 kBAdobe PDFView/Open Request a copy


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.