UNDERSTANDING USERS' RESPONSE TO ONTOLOGY BASED SYSTEMS IN THE CONTEXT OF AN ENTERPRISE SPONSORED VIRTUAL COMMUNITY

Abstract

This paper aims at presenting the preliminary results of a research work that seeks to understand the users' response to semantic based technologies, in the context o/, enterprise sponsored virtual communities. The research follows a qualitative methodolog}' based on an action research approach. It particlllar~v focuses on the socio-cognitive processes that underlie usel:~' learning and acquisition methods when training and interacting with a new knowledge management approach based on semantically enabled technologies in a collaborative, and sometimes virtual. learning/working environment. The outcomes of this research are expected to provide an assessment frameworkfor a deeper level understanding of the cognition process in what concerns the evolution of individual~~ knowledge. opinions. beliefs. and thoughts abuut untology based systems.