Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
| dc.contributor.author | Raymond Risk | en |
| dc.contributor.author | Lia Patrício | en |
| dc.contributor.author | Larry Constantine | en |
| dc.contributor.author | João Falcão Cunha | en |
| dc.date.accessioned | 2017-11-16T14:22:59Z | |
| dc.date.available | 2017-11-16T14:22:59Z | |
| dc.date.issued | 2011 | en |
| dc.description.abstract | en | |
| dc.identifier.uri | http://repositorio.inesctec.pt/handle/123456789/2980 | |
| dc.identifier.uri | http://dx.doi.org/10.1177/1094670511401901 | en |
| dc.language | eng | en |
| dc.relation | 5987 | en |
| dc.relation | 5989 | en |
| dc.rights | info:eu-repo/semantics/embargoedAccess | en |
| dc.title | Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting | en |
| dc.type | article | en |
| dc.type | Publication | en |