Customer experience modeling: From customer experience to service design

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Date
2012
Authors
Larry Constantine
Jorge Daniel Teixeira
Lia Patrício
Leonel Nóbrega
Raymond Fisk
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http://repositorio.inesctec.pt/handle/123456789/2830
 http://dx.doi.org/10.1108/09564231211248453
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CEGI - Indexed Articles in Journals