Building an extended ontological perspective on Service Science

Abstract

This paper presents an approach accounting for the classification of the main knowledge resources related to the new Science of Service. The main knowledge categories are defined as concepts integrated in an extended Service Science ontology. The ontology derived from several sources was captured using UML and Protégé, and then, through a RDF/OWL transformation, a semantically annotated wiki has been directly implemented offering an execution of the ontology together with implemented use cases. Further, a dedicated application was developed - the Service Science Knowledge Environment (SSKE) - in order to grant user access to different knowledge categories created along with the proposed ontology. The SSKE is a cloud based collaborative software service, aiming at providing co-created knowledge resources shared by academia, industry and government organizations. This application can be accessed through the Web (http://sske.cloud.upb.ro/) and it can be used for managing service related knowledge. © Springer International Publishing Switzerland 2014.