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INESCTEC
Browsing by Author Larry Constantine
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Showing results 1 to 2 of 2
Issue Date
Title
Author(s)
2012
Customer experience modeling: From customer experience to service design
Larry Constantine
;
Jorge Daniel Teixeira
;
Lia Patrício
;
Leonel Nóbrega
;
Raymond Fisk
2011
Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
Raymond Risk
;
Lia Patrício
;
Larry Constantine
;
João Falcão Cunha
