| Issue Date | Title | Author(s) |
| 2016 | Billions of impoverished people deserve to be better served A call to action for the service research community | Fisk,RP; Anderson,L; Bowen,DE; Gruber,T; Ostrom,A; Lia Patrício; Reynoso,J; Sebastiani,R |
| 2017 | A bricolage perspective on service innovation | Witell,L; Gebauer,H; Jaakkola,E; Hammedi,W; Lia Patrício; Perks,H |
| 2012 | Customer experience modeling: From customer experience to service design | Larry Constantine; Jorge Daniel Teixeira; Lia Patrício; Leonel Nóbrega; Raymond Fisk |
| 2013 | Development of an extended Kansei engineering method to incorporate experience requirements in product-service system design | Rui Carreira; Lia Patrício; Jorge,RN; Magee,CL |
| 2013 | Dynamic multi-interface services: An application to the design of a multimedia service | Jorge Daniel Teixeira; Lia Patrício; Huang,KH; Nobrega,L; Constantine,L; Fisk,RP |
| 2015 | "Futurizing" smart service: implications for service researchers and managers | Wuenderlich,NV; Heinonen,K; Ostrom,AL; Lia Patrício; Sousa,R; Voss,C; Lemmink,JGAM |
| 2013 | Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems | Jorge Daniel Teixeira; Lia Patrício; Nobrega,L; Constantine,L; Fisk,RP |
| 2017 | The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design | Jorge Daniel Teixeira; Lia Patrício; Huang,KH; Fisk,RP; Nobrega,L; Constantine,L |
| 2011 | Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting | Raymond Risk; Lia Patrício; Larry Constantine; João Falcão Cunha |
| 2016 | PSS offering in a B2B context: towards the drivers to enable integrated solutions | Battaglia,D; Borchardt,M; Lia Patrício |
| 2015 | Service Research Priorities in a Rapidly Changing Context | Ostrom,AL; Parasuraman,A; Bowen,DE; Lia Patrício; Voss,CA |
| 2013 | Towards a holistic approach to the travel experience: A qualitative study of bus transportation | Rui Carreira; Lia Patrício; Jorge,RN; Magee,C; Hommes,QV |
| 2013 | Understanding participation in company social networks | Martins,CS; Lia Patrício |
| 2014 | Understanding the travel experience and its impact on attitudes, emotions and loyalty towards the transportation provider-A quantitative study with mid-distance bus trips | Rui Carreira; Lia Patrício; Jorge,RN; Magee,C |
| 2014 | Understanding value co-creation in complex services with many actors | Pinho,N; Gabriela Beirão; Lia Patrício; Fisk,RP |
| 2017 | Value cocreation in service ecosystems Investigating health care at the micro, meso, and macro levels | Gabriela Beirão; Lia Patrício; Fisk,RP |
