Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting

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Date
2011
Authors
Raymond Risk
Lia Patrício
Larry Constantine
João Falcão Cunha
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http://repositorio.inesctec.pt/handle/123456789/2980
 http://dx.doi.org/10.1177/1094670511401901
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CEGI - Indexed Articles in Journals