Mobile payments adoption in public transport

dc.contributor.author Tânia Daniela Fontes en
dc.contributor.author Vera Lúcia Costa en
dc.contributor.author Marta Campos Ferreira en
dc.contributor.author Li,SX en
dc.contributor.author Zhao,PJ en
dc.contributor.author Teresa Galvão en
dc.date.accessioned 2017-12-20T16:28:10Z
dc.date.available 2017-12-20T16:28:10Z
dc.date.issued 2017 en
dc.description.abstract Nowadays, mobile phones are ubiquitous systems of our society. Nevertheless, the adoption of this technology to perform mobile payments, namely in public transport, was only implemented in a few number of transport networks. Thus, this paper aims to understand which are the main factors that may influence the adoption of mobile payments in public transport. For this purpose, a survey was applied to different groups of population. The study was conducted on the public transport networks of a medium-sized metropolitan area (Oporto-Portugal) and of a big-sized metropolitan area (Beijing-China). The evaluation results of the current services of purchase and validation of public transport tickets almost never show significant statistical differences (p>0.05) for the traditional variables used by the literature. This is particularly true for age. Nevertheless, some mobility factors can sometimes play an important role in the assessment of ticketing systems. Moreover, although the high differences between the ticketing systems in both cities, Chinese and Portuguese have a similar opinion about the systems implemented in their cities. Still, Chinese reveal a higher motivation to adopt the new ticketing system. In general, such system is greatly accepted by the respondents and the potential market is expected to be high (30-68%). Although this technology cannot replace the traditional systems, it can contribute to increasing the overall efficiency of the transport networks. The improvement of the passengers' appraisal, the reduction of operational and the maintenance costs of transport operators are the network impacts most expected. Convenience and time saving are the main advantages mentioned while questions about privacy, interaction and reliability are stated as the main concerns to adopt it. (C) 2017 The Authors. Published by Elsevier B.V. en
dc.identifier.uri http://repositorio.inesctec.pt/handle/123456789/4529
dc.identifier.uri http://dx.doi.org/10.1016/j.trpro.2017.05.093 en
dc.language eng en
dc.relation 6987 en
dc.relation 6212 en
dc.relation 5986 en
dc.relation 6614 en
dc.rights info:eu-repo/semantics/embargoedAccess en
dc.title Mobile payments adoption in public transport en
dc.type conferenceObject en
dc.type Publication en
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